FAQ

1. How long does it take to get my order?

We generally ship from our New York warehouse.  Orders may also be shipped from our overseas location. You can expect to receive your order within approximately 10-15 business days from the date that you placed your order. If it is being sent from overseas, this can add 5 days through customs.

2. When will I receive my tracking number?

Typically, you will receive a shipping confirmation email within 48 hours after your initial order date.  It is possible that it may take an additional 24 hours depending upon the time of the order for the systems to update with the proper tracking number.

3. Will my products come in one package?

In most cases your order will come in one package.  In order to get all your items to you as quickly as possible, we may ship more than one package to reduce back-ordering. This may cause you to receive packages on different days or times.  If you receive a partial order please allow another day or two for the balance of your order to arrive.

4. How can I check the status and tracking of my order?

Absolutely, you can track your order status using your Order ID and Email address used to place the order.
 
5. What form of payments are accepted?

We accept Visa, MasterCard, Amex and Discover and of course PayPal.

6. How can I add a discount on my order?

If you received a discount code from iSurviveNation.com, iSurviveShop.com, iSurviveOutlet.com or http://www.IntellisysLLC.com, that code can be entered on the checkout page.

7. Which countries do we ship to?

We ship within the continental US, Alaska and Hawaii. Currently, we do not ship to APO/FPO/DPO addresses unless otherwise stated.

8. What do you charge for shipping and handling?

It depends upon the product and any offer we are providing at the time.  

9. How can I get the latest products offered?

Very easy....just optin to our mailing list by through the Contact Us page.

10. What is your warranty policy?

We provide a one year warranty on all products which may be superseded by the manufacturer. This means that we will replace the product if it becomes defective from one year of the purchase date. The warranties apply to the original purchaser only. They cannot be transferred. Warranties do not cover damaged products. Products must be in good condition for our warranty to apply.

10. How do I return or exchange an item I purchased?

    Simply contact us and our team will help you.

    11. Will I be charged sales tax?

    Trust us, we do not like charging sales tax, we only collect it for the government. We follow state and federal guidelines for determining the necessary taxes. 

    12. How do I return my product?

    We make returning a product easy.  On the Contact Us page, send us a message with your order number and why you would like to return it.  We will then send you a Return Merchandise Authorization (RMA) Number.  Please do not send anything back to us without an RMA.

    13. Are there any other costs associated with international purchases?

    We do not ship internationally on most products at this time. However when we do so in the future, international customers sometimes incur customs fees before taking delivery of their products. iSurviveShop has no control over these charges and is governed by the other entities. This is separate from normal shipping expenses and we would not reimburse international customers any customs fees that their order incurs.  Please be aware that any other company shipping internationally would most likely have the same caveat. So please read their FAQs closely as well.